Shipping Policy

1. Shipping Area

VCJ Technologies currently delivers orders exclusively within France. Orders requiring delivery outside France are not supported through the standard website checkout process. Customers must provide a valid delivery address located in France when submitting their order. Orders containing an address outside the supported delivery area may be refused, cancelled, or left unprocessed.

2. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout. The information provided should include all details reasonably required to identify the delivery location, including building number, street name, postal code, city, and any other relevant delivery information. Incorrect, incomplete, or outdated address information may result in delays, failed delivery attempts, or other delivery difficulties.

3. Order Processing

Orders may require processing before they are prepared for dispatch. Processing may include confirmation of order information, availability of the selected products, quantities, packaging requirements, and delivery details. The time required to prepare an order may vary depending on the number and type of products included, stock availability, order size, and other operational factors.

4. Delivery Times

Delivery times may vary depending on the destination within France, the carrier used, product availability, order size, and other logistical circumstances. Any delivery estimates provided should be considered approximate unless expressly stated otherwise. Delays may occasionally occur due to carrier operations, transportation conditions, public holidays, weather, or other circumstances outside normal operational control.

5. Shipping Costs

Shipping costs may depend on the size, weight, quantity, destination, and handling requirements of the order. Where applicable, delivery charges may be communicated before completion of the order or included as part of the relevant purchasing arrangement. Larger wholesale orders may require different transportation or handling arrangements from smaller orders.

6. Delivery Attempts

Customers should ensure that the delivery location is accessible and that someone is available to receive the order where necessary. If a carrier is unable to complete delivery, additional instructions may be provided by the relevant delivery service. Repeated or unsuccessful delivery attempts resulting from incorrect address information or inability to access the delivery location may result in additional delays or costs.

7. Damaged Shipments

Customers are encouraged to inspect delivered products and packaging when reasonably possible. If an order appears to have been damaged during transportation, customers should report the issue as soon as possible and retain relevant packaging where appropriate. Photographs or additional information may be requested to help determine the condition of the shipment and identify an appropriate solution.

8. Large or Wholesale Orders

Certain wholesale orders may require special packaging, pallet delivery, additional handling, or alternative transport arrangements. Delivery conditions for larger orders may therefore differ from those applicable to standard parcels. Where special arrangements are necessary, delivery details may depend on the quantity, dimensions, weight, destination, and nature of the products included in the order.

9. Changes to This Policy

This Shipping Policy may be updated from time to time to reflect changes in delivery coverage, carriers, fulfilment processes, website functionality, or other operational requirements. Any updated version will be published on this page. Customers are encouraged to review the current Shipping Policy before ordering if delivery conditions are important to their purchasing decision.